Analyst, Billing

Location: DE PERE, WI, United States
Organization: CNE Gas Holdings, LLC
Job ID: 234999
Date Posted: Nov 24, 2021

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Job Description

Description

Internal Description


Description - Internal

At Exelon, we've got a place for you!

 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

 

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

 

Join our Constellation team and become part of Exelon's competitive retail and wholesale energy business.

 

Our retail unit is among the largest and most comprehensive in the industry with approximately 2 million residential customers that rely on our commitment to innovation, dependability, transparency, and service.

 

Our wholesale business serves utilities, municipalities and co-ops and features world- class risk management and energy trading capabilities.

 

 

 

Constellation is headquartered in Baltimore, with regional offices in Chicago, Houston, Kennett Square, Louisville, New York, and Omaha.

We develop energy management strategies that help customers buy, manage and consume energy.

 

PRIMARY PURPOSE OF POSITION

 

Constellation is seeking a qualified professional with proven experience and results to join our Billing team as an Analyst.

The Production Billing team is responsible for creating and managing retail electricity and gas invoices for over 1 million customers throughout North America for multiple brands including StarTex Power, Constellation Energy Choice Power, Constellation Energy Choice Gas, Constellation Electric and Constellation New Energy. Within the team, the Production Billing analyst is responsible for complex issue resolution, coordinating information requests from other departments, and assisting in re-defining processes to align with changing business needs. Billing analysts also participate in project work including tasks such as writing business requirements for system changes, creating user acceptance test cases and regression test cases. Additionally, this position is responsible for the day-to-day responsibilities of analyzing and resolving issues within the unbilled reports, resolving invoice processing errors and assisting with root cause analysis of errors, and working with other functional teams to prevent them from happening again. 

 

PRIMARY DUTIES AND ACCOUNTABILITIES

 

 Exercise independent judgment to review, analyze and resolve open work queues to enable accurate and timely invoicing of customers. Work with senior team members to compare and evaluate alternative courses of action.  Independently execute appropriate course of action to fully resolve issues. 

Provide customer level support by researching and responding to customer inquiries. Interact with external parties and internal departments, including Customer Care, Collections, Cash, Sales, Transaction and Data Management to resolve customer issues quickly and effectively.

Review, analyze, and resolve unbilled cycles, including working with other functional groups as needed.

Identify billing discrepancies and take necessary actions to resolve.  Participate in projects identified to provide system enhancements and bug fixes including tasks such as writing business requirements for system changes, creating user acceptance test cases and regression test cases. Work with Business Execution and Information Technology teams to implement projects on schedule. 

Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed. Review and comprehend UDC/ISO market rule changes and ensure system processes are following current market requirements.

Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities. Assist with root cause analysis of errors, working with upstream groups to prevent them from happening again. 

 

Qualifications

 

Job Specifications: Knowledge:

Minimum:

•         Bachelor’s degree or equivalent business experience will be considered.

•         Strong computer background/experience, including Microsoft Office   Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred)

•         Ability to communicate effectively and professionally, with internal and external parties as required.

•         Solid analytical and problem-solving skills.

•         Customer service orientation, serving internal and external clients.

•         Excellent attention to detail.

•         Capable of working independently and as a team member.

•         Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.

•         Ability to adapt to changing markets, systems, and processes.

•         Ability to obtain and analyze data with supervision and can reason through scenarios to suggest course of action or remediation.

 PREFERRED:

•         Regulated and/or deregulated energy industry experience a plus

•         Knowledge of Retail Power “Order to Cash” processes and associated risks. 

•         Microsoft Excel, Access, SQL, Siebel and Lodestar experience preferred

 

 DISCLAIMER

 

The preceding position description is intended to provide the general nature and level of work to be performed by employees within this classification.  It is not intended to be a detailed description of the position or a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this position, nor is it intended to indicate the exact amounts of time an individual will perform various position duties

 Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

 

VEVRAA Federal Contractor

 

 

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