Account Manager II-Renewal

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Location: CHICAGO, IL, United States
Organization: CNE Gas Holdings, LLC
Job ID: 234422
Date Posted: Oct 31, 2021

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Job Description

Description

PRIMARY PURPOSE OF POSITION

The Renewal Account Manager II is responsible for proactive renewals, post deal support and customer satisfaction of the accounts assigned to them. This role is sales focused and responsible for optimizing margin and customer retention.  The Renewal Account Manager II should be capable of identifying opportunities to provide proactive customer strategies and value add products. 

 

PRIMARY DUTIES AND ACCOUNTABILITIES

Responsible for renewals by proactively developing relationships and providing support to increase customer retention.  Responsible for house accounts (no BDM alignment) and those customers aligned with their assigned BDMs within their tiers.  Communicate and work collaboratively with all teams.

Demonstrates proactive behaviors to strengthen customer relationships.  Strong ability to connect the dots between the customer and their objectives to form an energy management strategy to meet their needs.  Strong understanding of market drivers and impacts on supply and demand and uses this information to identify opportunities. 

Demonstrates the ability to communicate effectively in person as well as written materials.  Performs quality and timely proactive customer calls and learns to read queues from customers to adjust strategic content.  Understands and can clearly communicate value proposition of most products and components 

Strong understanding of systems/processes as well products/services to ensure a best in class customer experience.

Responsible for proactive expansion of customers by adding accounts or executing on referrals. Drive diverse products by cross selling: alternate commodity, EMO/MVPe, Charge Point, EME, Managed Products, Biogas, etc.

Qualifications

Qualifications

POSITION SPECIFICATIONS

 

•    Preferred: Bachelor’s Degree

•    5+ years of industry experience

•    5+ years of sales or sales support experience

•    Highly proficient in Word, Excel, PowerPoint, and Outlook

•    Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers.

•    Strong analytical skills, attention to detail, problem-solving, and independent decision-making.

•    Ability to effectively build and maintain relationships with internal customers

•    Flexibility on the job and the ability to work under multiple, daily deadlines.

•    Ability to maintain confidentiality of all information always

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