BGE HOME - Customer Care Rep (White Marsh Call Center)

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Location: BALTIMORE, MD, United States
Organization: BGE Home Products & Svcs, LLC
Job ID: 230209
Date Posted: Apr 28, 2021

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Job Description

Description

The Customer Care Representative is the “public face” of our organization and, as such, is responsible for high-volume daily interaction with customers.  The Customer Care Representative is responsible for providing service excellence through professional judgment and initiative while working within a dynamic, and sometimes stressful environment.

Pay for this role is $18/hour.

Responsibilities included but are not limited to the following:

  • Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concerns
  • Give full attention to call volume and work to reduce response time
  • Determine customer needs and work to exceed expectations, ensuring satisfaction.
  • Schedule repair and inspection services; process and amend related work orders
  • Acquire information and process orders for sales leads and customer investigations.
  • Promote sale of available products and services, as appropriate
  • Respond to customer inquiries regarding products and services; act as interdepartmental liaison to assist with problem/issue resolution.
  • Use professional judgment and escalate customer issue/concerns to management when appropriate.
  • Perform outbound calls or survey customers and/or schedule services when necessary.
  • Respond in writing to customer inquiries and/or mail company literature to customer residences.

Work Experience Requirements

  • Minimum of one (1) year of customer care experience or equivalent combination of formal education/training and experience.
  • Call center experience strongly preferred
  • Ability to communicate effectively and professionally both verbally and in writing

Skills/Abilities:

  • Ability to Perform multiple tasks simultaneously while upholding the highest standards of ethical conduct in accordance with Company directives, policy, and values
  • Ability to use personal computers with standard/mainframe software, ACD call center telephone and headset, and basic calculator.
  • Ability to communicate effectively and professionally both verbally and in writing

Education Requirements

  • High School graduate or equivalent

Other

  • Working Hours vary with workload requirements.  Rotating shift work (willingness and ability to work weekends and evenings is required.)
  • Hours of Operation are Monday–Saturday 7 am until 9pm and Sunday 7:30 am -5pm
  • Mandatory Codes

 

Qualifications

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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