Team Leader - HVAC Install

Location: BALTIMORE, MD, United States
Organization: BGE Home Products & Svcs, LLC
Job ID: 229354
Date Posted: Jan 13, 2021

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Job Description

Description

Job Summary:

Installs on customer’s premises all types of gas and electric heating and cooling equipment.  Serves as “expert” in handling aggravated cases involving multiple requests for service.  Serves as trainer for other installers in the field.  Prepares reports for Install Manager on issues that affect the group or the division, listing out the issues with resolutions.  Promotes the sale of all other services offered by our Company to customers.  Exemplifies Company values.

 

Primary Duties and Responsibilities (Essential Job Function):

1.       Installs on customer’s premises all types of gas and electric heating and cooling equipment.

2.       Serves as expert in handling aggravated cases involving multiple requests for service.

3.       Conducts quality control checks necessary to evaluate work performance of field installers and provides feedback to management.

4.       Provides feedback to management in regards to employee performance review.

5.       Attends manufacturers’ schools on new equipment to learn install techniques and parts required.  Instructs other employees in the install process.

6.       Serves as trainer for other installers in the field.

7.       Investigates accident and damage cases related to field installs.

8.       Prepares reports for Service Manager on issues that affect the group or the division, listing out the issues with resolutions.

9.       Promotes the sale of all other services offered by our Company to customers.

 

Knowledge:

1.       Advanced knowledge and demonstrated ability to resolve complex issues and problems relating to the performance of heating/cooling equipment.

2.       Advanced knowledge in the tools and material and the ability to recommend procedure changes to meet special needs, and to adapt to changes in industry.

 

Skills/Abilities:

1.       Advanced skills in sales and the ability to make recommendations to others of all services offered by our Company.

2.       Superior communications skills, both verbally and in written form.

3.       Ability to lead an installation group including employee relations and customer relations

4.       Representation of Company values.

5.       Initiative to aggressively address issues.

 

Education/Experience:

Minimum twelve (12) years work experience in the area of installing house-heating equipment including high efficiency furnaces, electric heat, heat pumps, oil furnaces, humidifiers, air cleaners and other related accessories.

Competencies:

1.       CFC Certification I and II, Maryland State HVAC Journeyman’s license and Gas Fitter’s card.

2.       Valid Maryland Driver’s license and meets Company driving standards.

 

Other (Including physical requirements, working conditions, etc.):

1.       Must be able to work weekends, holidays and overtime.

2.       Recent convictions for crimes reasonably related to activities of this job may disqualify an applicant.

 

Disclaimer:  May perform other duties as assigned.

Qualifications

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

 

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